Packaging change·May 4 → May 11, 2026·Week 20, 2026·Cloud & DevOps
Twilio launches AI Conversations suite with five new pricing tiers
What changed
Package change
New Conversations section added with Orchestrator ($0.0002/1k chars), Intelligence ($0.005/1k chars), Memory ($0.0028/1k chars, $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour, $0.005/retrieval), and Relay ($0.07/min).
Positioning
Builder tools product 'Serverless' renamed to 'Assets' on the pricing page. Same description (serverless environment to run code) and pricing ($0.0001 per request or invocation) retained.
Before and after
May 4, 2026 vs May 11, 2026Pulse.
100%
Change 1 of 2 · pricing restructured
New Conversations section added with Orchestrator ($0.0002/1k chars), Intelligence ($0.005/1k chars), Memory ($0.0028/1k chars, $0.007/recall), Enterprise Knowledge ($0.018/GB-Hour, $0.005/retrieval), and Relay ($0.07/min).
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Week 16, 2026 · Twilio Flex Adds $35 Per-User Monthly Tier to Pricing LineupTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products · Q2 2026
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