Zoom

Product

Zoom is a SaaS company that provides video conferencing, online meetings, and webinars. It allows users to connect remotely for communication and collaboration.

Entry price

$10.5

US & CA Metered · /mo, billed annually

Plans tracked

4 add-ons

Pricing changes

Latest Wk 26 '26

Pricing model

Subscription

No free tier

Pricing Change History

13 changes

202610 changes

Wk 26 '26

Improvement

Zoom Phone adds Custom Avatars AI add-on at $22/month to Workplace

Workflow Automation and Hub rows added to feature comparison table. Workflow Automation shows complimentary access for Pro Plus and Business Plus. Hub shows limited features for metered and unlimited plans. Custom Avatars add-on added to Workplace add-ons: create a lifelike AI version with voice replication and multilingual communication for $22/month billed monthly.

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Wk 23 '26

Packaging

Zoom Phone rebrands AI Companion to AI features, limits productivity suite

AI Companion product brand renamed across the pricing page: feature section headings changed from 'AI Companion' to 'AI features' in plan highlights and comparison table; the AI Companion plan card section renamed to 'My Notes' with updated sub-items (added in-person conversation support). AI Productivity Suite in US & CA Phone plans: 'Unlimited manual creation and edits' description removed; plan highlights now show only 'Limited AI capabilities' under AI Productivity Suite.

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Wk 22 '26

Packaging

Zoom Phone drops $22/month Custom Avatars AI voice clone add-on

Custom Avatars add-on ($22/month) removed from Zoom Phone Workplace add-ons; it created AI avatar versions with voice replication and multilingual communication.

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Wk 16 '26

Packaging

Zoom Phone boosts bundle discount to 20% OFF, adds Conference Room Connector

Conference Room Connector add-on added to Zoom Phone Workplace add-ons at $49/month billed monthly. Enables standards-based SIP/H.323 video conferencing endpoints for hybrid work. Zoom Phone + Workplace Business Plus bundle discount increased from 15% OFF to 20% OFF for 1 year, reducing the discounted price from $20.83 to $19.60/user/month annually.

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Wk 14 '26

Packaging

Zoom Phone launches 15% off Pro Plus and Business Plus bundles

Pro Plus and Business Plus Bundle plans introduced 15% promotional discount for 1 year

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Q1 '26

Packaging

Zoom Phone Raises Metered Calling Price 5% to $10.50 Per Month

Metered calling option price increased from $10 to $10.50 at checkout (+5%). Available as a calling option across all plans.

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Wk 13 '26

Price decrease

Zoom Phone raises prices up to 11.8% and cuts annual discount to 15%

Zoom Phone price increases across all plans: Unlimited +6.7%, Pro Plus +11.8%, Business Plus +8.9%, Metered +5%; Annual discount reduced 16% to 15%

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Wk 11 '26

Improvement

Zoom Phone adds unlimited AI note-taking across all meeting platforms

Unlimited AI note-taking for Zoom and third-party meeting platforms added to the Pro Plus plan, marked as NEW in the feature list under AI Companion.

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Wk 10 '26

Improvement

Zoom Phone Adds VoIP Calling Across All Unlimited and Plus Plans

New 'VoIP calling' feature row added to the features comparison table under Phone section, shown as included for US & CA Unlimited, Pro Plus, and Business Plus plans

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Wk 9 '26

Packaging

Zoom Phone rebrands top tier as 'Workplace Basic' in plan overhaul

First tier renamed from 'US & CA Unlimited' to 'zoom Phone + Workplace Basic' to clarify plan positioning

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20253 changes

Q4 '25

Improvement

Zoom Phone Introduces $10/user/month Metered Plan for US & CA, Expanding Options for Users

Business Plus Extras expanded to list specific features: Multi-region storage and media control, Device management, Information barriers and other policies, Archival and data loss prevention APIs US & CA Metered plan added at $10/user/month

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Q2 '25

Improvement

Zoom Phone Expands Business Plus Plan User Capacity to 250, Enhancing Flexibility for Larger Teams

Pro Plus plan added user range specification: '1-99 users' Business Plus user range changed from '10 Users Minimum' to '1-250 users', adding explicit upper bound of 250 users

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Q1 '25

Improvement

Zoom Phone Limits SMS & MMS Features to Unlimited Plan for US & Canada Users

SMS & MMS feature restricted to Unlimited plan only for US & Canada plans Toll-Free Numbers add-on consolidated into Additional Phone Numbers offering - previously separate add-on with dedicated section

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