Product change·Apr 13 → Apr 20, 2026·Week 17, 2026·Sales & Customer Relationship Management (CRM)
Intercom drops Zendesk mentions, scraps Fin AI minimum commitment requirement
What changed
Feature change
Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card.
Feature removed
Zendesk removed entirely from Intercom pricing page: no longer mentioned in Fin AI Agent standalone card ('Salesforce and more' only), and the 'Pricing for Fin for Zendesk' FAQ section was removed.
Before and after
Apr 13, 2026 vs Apr 20, 2026Pulse.
100%
Change 1 of 2 · feature changed
Fin AI Agent standalone card updated: 'Minimum commitments apply' replaced with 'No seats required', removing the minimum commitment messaging from the visible pricing card.
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Q1 2026 · Intercom Launches $99/mo Pro Add-On for AI Conversation AnalyticsIntercom Rebrands Fin AI Agent as Fin Customer Agent, Adds Sales · Week 18, 2026
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