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Pendo

Pendo is a SaaS company that provides a platform for product analytics, user feedback, and guidance to help businesses understand and improve their digital products.

Entry price

Free

Free plan available

Plans tracked

2 add-ons

Pricing changes

Latest Q1 '26

Pricing model

Subscription

Free tier available

Pricing Change History

7 changes

20263 changes

Q1 '26

Improvement

Pendo Launches AI Add-Ons for Churn Prediction and Agent Analytics

Sentiment offering in Ultimate plan expanded from NPS only to include PMF and CSAT surveys. Free plan now featured as a visible pricing card with NPS (Pendo branded) prominently displayed. Two new AI add-ons launched: PREDICT (churn prediction and upsell prioritization with custom prediction volume) and AGENT ANALYTICS (monitor agent adoption and prove AI ROI, with free prompt allowance).

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Wk 10 '26

Improvement

Pendo launches AI add-ons with free plan getting top billing

Sentiment surveys expanded in Ultimate plan to include PMF and CSAT alongside NPS [previously NPS + surveys only; now NPS, PMF, CSAT surveys] Agent Mode added as a capability included in all plans, enabling natural language queries to get answers without building reports.

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Wk 1 '26

Packaging

Pendo kills Pulse tier, consolidates to three-plan lineup

Pulse plan removed from the tier lineup (was MOST POPULAR). Its features (NPS, Product discovery) absorbed into Ultimate, which becomes the new MOST POPULAR. Lineup shrinks from 4 paid tiers to 3.

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20251 change

Q4 '25

Packaging

Pendo Discontinues Pulse Plan, Simplifies Pricing Model, and Removes Pro Edition Designation from In-App Guides

Pulse plan discontinued - described as 'Everything you need to optimize your R&D investments' In-app guides Pro edition designation removed from feature list

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20243 changes

Q4 '24

Improvement

Pendo Introduces Journey Orchestration as Included in Ultimate Plan, Expanding Capabilities for All Plans

Journey orchestration added to Ultimate plan as included capability Journey orchestration add-on introduced for Base, Core, and Pulse plans

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Q2 '24

Packaging

Pendo Restructures Pricing Model to Feature-Maturity Based Tiers, Introducing New Plans and Discontinuing Growth and Portfolio Options

Portfolio plan discontinued (formerly for unlimited web and mobile apps) Growth plan discontinued (formerly for single web or mobile app organizations)

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Q1 '24

Improvement

Pendo Introduces One-Year Clip Saving Feature in Session Replay Add-On

Session Replay add-on now includes 'Save clips for one year' feature

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