Packaging change·Dec 29 → Mar 23, 2026·Q1 2026·Data & Analytics

Pendo Launches AI Add-Ons for Churn Prediction and Agent Analytics

PendoPackagingFeature changeNew add-on

What changed

Feature change

Sentiment offering in Ultimate plan expanded from NPS only to include PMF and CSAT surveys. Free plan now featured as a visible pricing card with NPS (Pendo branded) prominently displayed.

New add-on

Two new AI add-ons launched: PREDICT (churn prediction and upsell prioritization with custom prediction volume) and AGENT ANALYTICS (monitor agent adoption and prove AI ROI, with free prompt allowance).

Before and after

Dec 29, 2025 vs Mar 23, 2026

Pulse.

100%

Change 1 of 2 · feature changed

Sentiment offering in Ultimate plan expanded from NPS only to include PMF and CSAT surveys. Free plan now featured as a visible pricing card with NPS (Pendo branded) prominently displayed.

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Week 10, 2026 · Pendo launches AI add-ons with free plan getting top billing

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