Product change·Jun 22 → Jul 20, 2025·Jun 2025·Cloud & DevOps
Twilio Launches TaskRouter: New Skills-Based Routing System with Free Tier for First 100 Tasks
What changed
Feature added
TaskRouter added - A skills-based routing system to direct tasks to the right employee. First 100 tasks/month are free, then $0.06/task.
Before and after
Jun 22, 2025 vs Jul 20, 2025Pulse.
100%
What changed
TaskRouter added - A skills-based routing system to direct tasks to the right employee. First 100 tasks/month are free, then $0.06/task.
Sign in to view the full comparison
See the before/after screenshots and every marked-up change.
More from Twilio
Full history →- Week 37, 2026·packagingTwilio Video ditches per-minute billing for 5,000 free hours, then $1/user-hour
- Week 35, 2026·packagingTwilio ditches per-user Video pricing for pay-as-you-go at $0.004/min
- Q2 2026·packagingTwilio: Video/Conversation Intelligence pricing overhaul + 4 new products
- Week 20, 2026·packagingTwilio launches AI Conversations suite with five new pricing tiers
- Week 16, 2026·packagingTwilio Flex Adds $35 Per-User Monthly Tier to Pricing Lineup