Chili Piper: full pricing model overhaul to bundled annual tiers
Replaced a la carte per-product pricing ($30/user/mo + $150-$1,500/mo platform fees per product across Concierge/Chat/Distro/Handoff) with two new bundled annual tiers — Routing & Scheduling ($1,250/mo = $15,000/yr, 15 seats) and Experiences ($3,500/mo = $42,000/yr, 30 seats) — plus a Chili Data Platform tier (coming soon) and a new AI-credits consumption system.
What changed
Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system.
Before and after
Mar 30, 2026 vs Jun 29, 2026Replaced per-product a la carte pricing ($30/user/mo + $150-$1,500/mo platform fees per product) with two bundled annual tiers: Routing & Scheduling ($15k/yr, 15 seats) and Experiences ($42k/yr, 30 seats), plus a new AI-credits system.
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More from Chilipiper
Full history →- Week 40, 2026·improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Week 20, 2026·packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- Week 19, 2026·improvedChilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
- Week 18, 2026·improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Week 17, 2026·packagingChilipiper elevates Chat to standalone tier at $30/user/month