Product change·Apr 27 → May 4, 2026·Week 19, 2026·Sales & Customer Relationship Management (CRM)
Chilipiper upgrades Routing & Scheduling plan to Dedicated CSM support
What changed
Feature change
Routing & Scheduling plan support tier upgraded from Pooled support to Dedicated CSM, aligning it with the Experiences plan support level.
Before and after
Apr 27, 2026 vs May 4, 2026Pulse.
100%
What changed
Routing & Scheduling plan support tier upgraded from Pooled support to Dedicated CSM, aligning it with the Experiences plan support level.
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Week 18, 2026 · Chilipiper bundles AI agents into new seat-inclusive pricing tiersChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan · Week 20, 2026
More from Chilipiper
Full history →- Week 40, 2026·improvedChilipiper brings live calling and chat down to Routing & Scheduling
- Q2 2026·packagingChili Piper: full pricing model overhaul to bundled annual tiers
- Week 20, 2026·packagingChilipiper reveals AI credit limits: 3,750 and 12,500/month by plan
- Week 18, 2026·improvedChilipiper bundles AI agents into new seat-inclusive pricing tiers
- Week 17, 2026·packagingChilipiper elevates Chat to standalone tier at $30/user/month