Packaging change·Jul 7 → Oct 5, 2025·Q3 2025·Sales & Customer Relationship Management (CRM)
Dialpad Support Enhances AI Capabilities with New Agentic AI Feature and Boosts Deflection Rate to 62%
What changed
Limit increase
AI Agent deflection rate increased from 54% to 62%
Feature added
Agentic AI product section added with new AI Agents capability that understands customer goals, makes decisions, and takes action across voice and chat channels
Before and after
Jul 7, 2025 vs Oct 5, 2025Pulse.
100%
Change 1 of 2 · capacity increased
AI Agent deflection rate increased from 54% to 62%
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