Product change·Oct 5 → Jan 1, 2026·Q4 2025·Sales & Customer Relationship Management (CRM)
Dialpad Support Transforms AI Agent Positioning to Focus on Business-Centric Solutions Across All Channels
What changed
Feature change
AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'
Before and after
Oct 5, 2025 vs Jan 1, 2026Pulse.
100%
What changed
AI Agent product positioning changed from 'Agentic AI that acts' to 'AI agents designed by businesses, built for customers' with expanded channel support from 'voice and chat channels' to 'any channel: voice, chat, and more'
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