Product change·Mar 9 → Mar 16, 2026·Week 12, 2026·Sales & Customer Relationship Management (CRM)
Dialpad Support bundles workforce scheduling into Premium plan
What changed
Feature change
Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]
Before and after
Mar 9, 2026 vs Mar 16, 2026Pulse.
100%
What changed
Premium plan workforce management expanded to include scheduling and adherence tracking (now bundled, previously separate add-on) [Capabilities: forecast/shift plan → forecast/schedule/track adherence; Add-on bundled into Premium]
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