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Genesys

Sales & Customer Relationship Management (CRM)www.genesys.com

Daly City, CA-based customer experience software company founded in 1990. Private. Operates in cloud contact center and CX markets. Serves enterprises with omnichannel customer engagement and workforce management solutions.

Entry price

$75

Genesys Cloud CX 1 · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Q2 '26

Pricing model

Subscription

No free tier

Pricing Change History

3 changes

20263 changes

Q2 '26

Packaging

Genesys: BYOI add-on availability restricted to CX3 only

BYOI (Bring Your Own Interactions) add-on availability restricted from all plans (CX1, CX2, CX3, CX4) down to CX3 only.

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Wk 16 '26

Packaging

Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers

BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers.

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Wk 15 '26

Packaging

Genesys bundles associate experience into all Cloud CX tiers

All four CX plan taglines updated to include 'and associate users': CX1 'For voice contact centers and associate users', CX2-CX4 similarly updated. Plans now explicitly position for associate user personas. All four Genesys Cloud CX plans (CX1-CX4) now include 'Associate experience for workspace and mobile' in their feature lists, indicating the associate user experience is bundled across all tiers.

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