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Five9

Sales & Customer Relationship Management (CRM)five9.com

Five9 is a SaaS company that provides cloud-based contact center software for customer service and sales. It offers solutions for inbound, outbound, and blended contact centers, enabling organizations to improve customer interactions and agent productivity.

Entry price

$119

Digital · /mo

Plans tracked

no add-ons

Pricing changes

Latest Q3 '25

Pricing model

Subscription

No free tier

Pricing Change History

4 changes

20251 change

Q3 '25

Price increase

Five9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels

Core plan increased from $119/month to $159/month (34% increase) AI features bundle added across all plans: AI Summaries, Live Transcription, AI Insights, AI Agent Assist, AI Knowledge (bundled with Core plan price increase)

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20243 changes

Q4 '24

Price decrease

Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month

Core plan decreased from $175/month to $119/month (32% decrease) Added 36-month contract term disclosure for Digital and Core plans

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Q3 '24

Packaging

Five9 Transitions All Plans to 'Contact Sales for Flexible Pricing', Removing Fixed Monthly Rates

Optimum plan pricing hidden - changed from $290/month to 'Contact Sales for flexible pricing' Premium plan pricing hidden - changed from $235/month to 'Contact Sales for flexible pricing'

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Q1 '24

Price increase

Five9 Implements Significant 45.7% Price Hike on Optimum Plan, Raising Monthly Cost to $290

Digital plan increased from $149/month to $175/month (17.4% increase) Core plan increased from $149/month to $175/month (17.4% increase)

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