Pricing change·Jul 4 → Oct 5, 2025·Q3 2025·Sales & Customer Relationship Management (CRM)

Five9 Core Plan Price Increased by 34% Amid Major Restructuring to Include AI Features and All Channels

Five9PricingPrice increaseFeature addedPackage change

What changed

Price increase

Core plan increased from $119/month to $159/month (34% increase)

Feature added

AI features bundle added across all plans: AI Summaries, Live Transcription, AI Insights, AI Agent Assist, AI Knowledge (bundled with Core plan price increase)

Package change

Core plan repositioned from 'Voice-only' to 'All channels with AI essential' - now includes digital channels and AI capabilities

Before and after

Jul 4, 2025 vs Oct 5, 2025

Pulse.

100%

Change 1 of 3 · price increased

Core plan increased from $119/month to $159/month (34% increase)

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Q4 2024 · Five9 Announces Major Price Reductions: Digital and Core Plans Cut by 32% to $119/month

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