NICE

Ra'anana, Israel-based customer experience technology company founded 1986. Public (NASDAQ: NICE). Operates in CCaaS, workforce engagement, and AI markets. Serves enterprises with CXone cloud contact center platform.

Entry price

Ultimate Government Experience · /mo, billed annually

Plans tracked

no add-ons

Pricing changes

Latest Q2 '26

Pricing model

Subscription + usage

No free tier

Pricing Change History

3 changes

20263 changes

Q2 '26

Packaging

NICE: CXone Mpower rebrand to CXone + 5 core suites renamed

Feature category and label names rebranded: 'Interaction and Workflow Orchestration' to 'Engagement Orchestration', 'Workforce Augmentation' to 'Workforce Empowerment', 'Service Automation' to 'Agentic Experience Automation', plus minor label renames; underlying entitlements/checkmarks unchanged All 5 core suite plans dropped the 'CXone Mpower' brand prefix (e.g. 'CXone Mpower Omnichannel Suite' to 'Omnichannel Suite'); prices unchanged at $110/$135/$169/$209/$249+$0.25/session

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Wk 20 '26

Packaging

NICE rebrands Engagement Orchestration features across three channels

Engagement Orchestration feature names updated: 'Omnichannel Routing and Orchestration' → 'Omnichannel Routing'; 'Proactive engagement' → 'Proactive web engagement'; 'Outbound campaign management' → 'Outbound Engagement'.

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Wk 15 '26

Packaging

Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement...

Three capability section headers renamed: 'Interaction and Workflow Orchestration' -> 'Engagement Orchestration'; 'Workforce Augmentation' -> 'Workforce Empowerment'; 'Service Automation' -> 'Agentic Experience Automation'.

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