Packaging change·Apr 6 → Apr 13, 2026·Week 16, 2026·Sales & Customer Relationship Management (CRM)
Genesys Restricts BYOI Add-On to CX3 Plan, Cuts Access for Three Tiers
What changed
Add-on change
BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers.
Before and after
Apr 6, 2026 vs Apr 13, 2026Pulse.
100%
What changed
BYOI (Bring Your Own Interactions) add-on availability narrowed from all four plans (CX1, CX2, CX3, CX4) to CX3 only, restricting access for CX1, CX2 and CX4 customers.
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