Packaging change·Mar 30 → Jun 29, 2026·Q2 2026·Collaboration & Productivity

HelpDesk: Relaunched as AI-agent platform, Team/Business renamed + repriced

Team ($29→Essential $19/mo) and Business ($50→Growth $79/mo) renamed with new prices, billed per AI resolution credit instead of ticket/seat limits; New AI Agent (autonomous resolution) and AI Copilot introduced across all plans

HelpDeskPackagingPackage changeFeature added

What changed

Package change

HelpDesk relaunched as 'HelpDesk by Text': Team ($29/mo/user annual, $34 monthly) renamed to Essential ($19/mo/user annual, $25 monthly); Business ($50/mo/user annual, $59 monthly) renamed to Growth ($79/mo/user annual, $99 monthly). Billing shifted from ticket/agent-seat limits to AI-resolution-credit tiers.

Feature added

Introduced 'AI Agent' — an autonomous AI that resolves conversations on its own (10-200 resolutions/mo by plan) — and 'AI Copilot' for human agents, replacing the prior ticket-only support model. Overage resolutions billed at $49.50 per 50.

Before and after

Mar 30, 2026 vs Jun 29, 2026

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Week 15, 2026 · HelpDesk caps free viewer seats, ending unlimited access HelpDesk overhauls plans: new Essential & Growth tiers meter AI · Week 27, 2026

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