Pricing change·Nov 14 → Jan 1, 2024·Dec 2023·Sales & Customer Relationship Management (CRM)

Intercom Restructures Pricing Model to Simplify Plans with New Per-Seat Pricing and Reveals Essential Plan at $39/Seat/Month

IntercomPricingPlan renamedFeature addedPackage changePrice revealed

What changed

Plan renamed

Premium plan renamed to Expert

Feature added

Multiple help centers added to Advanced and Expert plans

Feature added

Workload management added to Advanced and Expert plans

Package change

Complete pricing model restructure from usage-based (seats + people reached) to pure per-seat pricing across all tiers

Feature added

Fin AI Compose with tone of voice customization added to all plans

Feature added

Fin AI Autofill added to Advanced and Expert plans

Feature added

Inbox views added as feature to all plans

Feature added

Phone support channel added to platform features

Price revealed

Expert plan price revealed at $139/seat/mo, previously shown as custom pricing

Price revealed

Advanced plan price revealed at $99/seat/mo, previously shown as custom pricing

Plan renamed

Pro plan renamed to Advanced

Price revealed

Essential plan price revealed at $39/seat/mo, previously shown as starting from $74/mo with complex pricing structure

Plan renamed

Starter plan renamed to Essential

Nov 14, 2023 vs Jan 1, 2024

Pulse.

100%

Change 1 of 13 · plan renamed

Premium plan renamed to Expert

See the before/after screenshots and every marked-up change.