Packaging change·Jun 1 → Aug 1, 2024·Jul 2024·Sales & Customer Relationship Management (CRM)
Intercom Introduces Freemium Fin AI Copilot, Replacing Expert Plan's AI Compose with Generic Version
What changed
Feature added
Macros added to Essential plan
Feature removed
Fin AI Compose (my tone of voice) removed from Expert plan - replaced with generic AI Compose available across all plans
Freemium change
Fin AI Copilot introduced with freemium pricing - free for 10 tickets/conversations per agent/mo, $35/mo per seat for unlimited usage
Before and after
Jun 1, 2024 vs Aug 1, 2024Pulse.
100%
Change 1 of 3 · feature added
Macros added to Essential plan
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