Pricing change·Sep 27 → Sep 28, 2026·Day 271, 2026·Sales & Customer Relationship Management (CRM)

Intercom slashes Essential plan seat price 34%, from $29 to $19

Essential plan seat price dropped from $29/seat/mo to $19/seat/mo (~34% cut); Advanced ($85) and Expert ($132) seat prices unchanged, ruling out a billing-cycle toggle artifact.

IntercomPricingPrice decrease

What changed

Price decrease

Essential plan seat price dropped from $29/seat/mo to $19/seat/mo (~34% cut); Advanced ($85) and Expert ($132) seat prices unchanged, ruling out a billing-cycle toggle artifact.

Before and after

Sep 27, 2026 vs Sep 28, 2026

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What changed

Essential plan seat price dropped from $29/seat/mo to $19/seat/mo (~34% cut); Advanced ($85) and Expert ($132) seat prices unchanged, ruling out a billing-cycle toggle artifact.

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Pricing briefing

Intercom cuts Essential seat price 34% to $19, third pricing move in 10 days

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