Product change·Jan 13 → Jan 19, 2026·Week 4, 2026·Sales & Customer Relationship Management (CRM)
Aircall Limits Outbound Calls, Shifts Domestic to Contact-Us Pricing
What changed
Feature change
Essentials feature changed from unlimited calls within US/Canada to unlimited inbound only; domestic outbound calls now Contact us for all plans; Custom plan worldwide calls narrowed to outbound only.
Before and after
Jan 13, 2026 vs Jan 19, 2026Pulse.
100%
What changed
Essentials feature changed from unlimited calls within US/Canada to unlimited inbound only; domestic outbound calls now Contact us for all plans; Custom plan worldwide calls narrowed to outbound only.
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Q4 2025 · Aircall Enhances Essentials Plan with 50 Free AI Voice Agent Minutes and New Year Promotion for New CustomersAircall restructures AI Voice pricing: bundles from $130 to custom $0.14/min · Week 9, 2026
More from Aircall
Full history →- Week 40, 2026·packagingAircall: Custom→Enterprise rename + AI Voice Agents plan ($100/mo min)
- Week 31, 2026·packagingAircall pulls free AIVA minutes promo tied to World Tournament campaign
- Week 28, 2026·improvedAircall: Analytics+ add-on feature list rewritten
- Q2 2026·improvedAircall: Essentials plan integration count boosted to 250+
- Week 22, 2026·improvedAircall restricts inbound calls to US & Canada, raises AI Voice Agent rates