Aircall

Major pricing page redesign: Custom plan renamed to Enterprise (with explicit HIPAA/GDPR/SOC2 + SCIM compliance); new standalone AI Voice Agents plan added at $100/mo minimum; two new add-ons (Branded caller ID $0.08/call, Spam Management $0.03/check); AI Messaging Agents pricing simplified from tiered/prepaid model to flat $0.15-$0.35/conversation

Removed top-of-page promotional banner offering free unlimited AIVA (AI Voice Agent) minutes through July 19, tied to a World Tournament campaign with a sign-up CTA; banner and link no longer appear on the page.

Analytics+ add-on feature list rewritten: added hourly call heatmaps, unique caller breakdown, agent activity deep-dive, and scheduled exports via API; dropped the advanced filters callout

Essentials plan integrations count increased from 100+ to 250+ integrations and API access

Custom plan calling entitlement updated: 'Unlimited outbound calls*' changed to 'Unlimited calls worldwide *', expanding scope from outbound-only to all-direction worldwide calling. AI Voice Agent add-on pricing increased: base rate from $0.14 to $0.19/min; 500-min bundle $130 to $175; 2,500-min bundle $550 to $725; pay-as-you-go rates raised from $0.37/$0.29 to $0.49/$0.39 per minute.

AI Voice Agent pricing decreased across all tiers: base rate $0.19/min to $0.14/min; 500-min bundle $175 to $130; 2,500-min bundle $725 to $550; pay-as-you-go $0.49 to $0.37/min (up to 2,500 min) and $0.39 to $0.29/min (over 2,500 min). Essentials plan integration count increased from 100+ to 250+ integrations and API access. Essentials plan also now explicitly lists 'Unlimited inbound calls (toll-free excluded)' as a plan card feature.

Essentials plan unlimited inbound calls (toll-free excluded) replaced with 'Unlimited calls within US & Canada*', restricting global coverage. Custom plan relabeled to 'Unlimited calls worldwide*'. AI Voice Agent per-minute rate increased from $0.14 to $0.19/min; 500-min bundle $130→$175; 2,500-min bundle $550→$725; pay-as-you-go $0.37→$0.49/min and $0.29→$0.39/min.

AI Voice Agent pricing decreased across all tiers: base rate from $0.19 to $0.14/min; 500-min bundle from $175 to $130; 2,500-min bundle from $725 to $550; pay-as-you-go from $0.49/$0.39 to $0.37/$0.29 per min.

Essentials plan inbound call capability narrowed geographically. Changed from 'Unlimited inbound calls (toll-free excluded)' to 'Unlimited calls within US & Canada'. AI Voice Agent per-minute pricing and bundle costs increased across all tiers. Base rate from $0.14 to $0.19/minute; 500-min bundle $130→$175; 2500-min bundle $550→$725; pay-as-you-go rates also increased.

Call coverage scope updated across plans. Essentials plan card: 'Unlimited inbound calls (toll-free excluded)' changed to 'Unlimited calls within US & Canada*'. Custom plan: 'Unlimited outbound calls*' changed to 'Unlimited calls worldwide*'. Outbound domestic row in comparison table changed from 'Contact us' to 'Unlimited in US and Canada*'. AI Voice Agent pricing model restructured: tiered PAYG (from $0.49/min) replaced with bundle packages ($175/500min, $725/2,500min, $0.19/min for 10K+) plus PAYG at $0.49/min up to 2,500 min and $0.39/min over.

AI Voice Agent pricing restructured from tiered per-minute model to bundle-based packages: 500 min ($130), 2,500 min ($550), 10k+ min (custom from $0.14/min), plus pay-as-you-go option ($0.37/min up to 2,500, $0.29/min over)

Essentials feature changed from unlimited calls within US/Canada to unlimited inbound only; domestic outbound calls now Contact us for all plans; Custom plan worldwide calls narrowed to outbound only.

AI transcripts removed from Essentials plan feature list (Live transcription remains available in AI Assist Pro add-on) Limited-time New Year promotion: New customers purchasing annual plans by January 31, 2026 receive 2 months of Aircall and 500 AI Voice Agent minutes free

AI Assist Pro add-on introduced at $49/license/month with real-time AI coaching, playbooks, and contact insights AI Voice Agent add-on option explicitly listed in Essentials plan feature list

AI Voice Agent add-on introduced at $0.99/minute for autonomous conversation handling with 24/7 phone coverage Aircall AI add-on rebranded to 'AI Assist' with modified feature set - removed AI-generated call summaries and Transcript text search, added Action items

Call Scoring feature now available in Aircall AI add-on (previously marked as 'coming soon')

Professional plan monitoring capability updated from 'call monitoring' to 'live monitoring' Aircall AI add-on enhanced with two new features: AI and Transcription API, and Call Scoring (coming soon)

Voicemail Drop added to Professional plan's Power Dialer feature Trending Topics feature added to Aircall AI add-on

Smart routing added to Professional plan's advanced support features (now includes 'queue call back and smart routing')

SMS messaging upgraded to include MMS support ('Send and receive SMS***' changed to 'Send and receive SMS and MMS***') AI Starter add-on renamed to Aircall AI add-on (pricing and features unchanged at $9/license)