Packaging change·Apr 1 → Jul 4, 2025·Q2 2025·Sales & Customer Relationship Management (CRM)
Intercom Expands Copilot Free Usage to 20 Conversations per Agent per Month, Enhancing Customer Support Experience
What changed
Feature added
Fin Million Dollar Guarantee added to Fin for Zendesk/Salesforce offering
Add-on change
Copilot free usage expanded from 10 conversations to 20 conversations (10 Copilot + 10 AI Auto-translation) per agent per month
Before and after
Apr 1, 2025 vs Jul 4, 2025Pulse.
100%
Change 1 of 2 · feature added
Fin Million Dollar Guarantee added to Fin for Zendesk/Salesforce offering
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Q4 2024 · Intercom Increases Phone Service Minimum Pricing by 243%, Now Starting at $0.012 per MinuteIntercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric · Week 12, 2026
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