Packaging change·Mar 9 → Mar 16, 2026·Week 12, 2026·Sales & Customer Relationship Management (CRM)
Intercom Launches $99/mo AI Analytics Add-On, Rebrands Fin Pricing Metric
What changed
New add-on
Introduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo.
Metric change
Fin AI Agent pricing metric renamed from 'per resolution' to 'per outcome' across all plans. Price unchanged at $0.99.
Before and after
Mar 9, 2026 vs Mar 16, 2026Pulse.
100%
Change 1 of 2 · addon added
Introduced new Pro add-on for AI conversation analysis at $99/workspace/mo with CX Score, Topics, Recommendations, Monitors, and Custom Scorecards. Includes 1,000 conversations/mo.
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Q2 2025 · Intercom Expands Copilot Free Usage to 20 Conversations per Agent per Month, Enhancing Customer Support ExperienceIntercom Launches $99/mo Pro Add-On for AI Conversation Analytics · Q1 2026
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