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Talkdesk

Sales & Customer Relationship Management (CRM)talkdesk.com

Talkdesk is a SaaS company that provides cloud-based contact center solutions, including call routing, analytics, and integrations with CRM systems.

Entry price

$85

Digital Essentials · /mo

Plans tracked

5 add-ons

Pricing changes

Latest Q4 '25

Pricing model

Subscription

No free tier

Pricing Change History

5 changes

20252 changes

Q4 '25

Packaging

Talkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors

Conversations Mobile App removed from Digital Essentials plan Industry Experience Clouds consolidated from separate editions per industry into single unified offering covering Financial Services, Insurance, Healthcare, Retail, Travel & Hospitality, Utilities, Commercial Services, and Government (custom-priced)

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Q1 '25

Packaging

Talkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only

CX Cloud Elevate plan ($115/user/month) discontinued CX Cloud Elite increased from $145 to $165 per user/month (14% increase)

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20243 changes

Q4 '24

Packaging

Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions

Uptime SLA decreased from 100% to 99.999% for Retail Experience Cloud Edition Uptime SLA decreased from 100% to 99.999% for Healthcare Experience Cloud for Providers Edition

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Q3 '24

Packaging

Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three

CX Cloud™ FedRAMP® Edition renamed to Government Experience Cloud™ Edition Agent Assist removed as add-on option from Elite plan (reduced from 4 add-on options to 3: Workforce Management, Customer Experience Analytics, Proactive Outbound Engagement)

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Q1 '24

Packaging

Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans

AI Trainer removed from CX Cloud Essentials plan Guardian Starter removed from CX Cloud Essentials plan

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