Packaging change·Apr 1 → Oct 1, 2024·Q3 2024·Sales & Customer Relationship Management (CRM)
Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three
What changed
Add-on removed
Agent Assist removed as add-on option from Elite plan (reduced from 4 add-on options to 3: Workforce Management, Customer Experience Analytics, Proactive Outbound Engagement)
Add-on change
Industry Cloud editions add-on selection changed from 'Pick any 2 add-on packages from four options' to 'PICK 2 ADD-ONS FROM 3 OPTIONS' with Talkdesk Copilot moved from main options to 'additional available add-ons' section
Plan renamed
CX Cloud™ FedRAMP® Edition renamed to Government Experience Cloud™ Edition
Before and after
Apr 1, 2024 vs Oct 1, 2024Pulse.
100%
Change 1 of 3 · addon removed
Agent Assist removed as add-on option from Elite plan (reduced from 4 add-on options to 3: Workforce Management, Customer Experience Analytics, Proactive Outbound Engagement)
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Q1 2024 · Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other PlansTalkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions · Q4 2024
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