Packaging change·Oct 1 → Jan 1, 2025·Q4 2024·Sales & Customer Relationship Management (CRM)
Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions
What changed
Limit decrease
Uptime SLA decreased from 100% to 99.999% for Retail Experience Cloud Edition
Limit decrease
Uptime SLA decreased from 100% to 99.999% for Healthcare Experience Cloud for Providers Edition
Limit decrease
Uptime SLA decreased from 100% to 99.999% for Financial Services Experience Cloud for Banking Edition
Limit decrease
Uptime SLA decreased from 100% to 99.999% for Financial Services Experience Cloud for Insurance Edition
Before and after
Oct 1, 2024 vs Jan 1, 2025Pulse.
100%
Change 1 of 4 · capacity decreased
Uptime SLA decreased from 100% to 99.999% for Retail Experience Cloud Edition
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Q3 2024 · Talkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to ThreeTalkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only · Q1 2025
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