Pricing change·Jan 1 → Apr 13, 2025·Q1 2025·Sales & Customer Relationship Management (CRM)

Talkdesk Introduces $225/user/month Pricing for Industry Experience Cloud Editions, Moving Away from Contact Sales Only

TalkdeskPricingPrice revealedPlan removedPlan renamedPrice increase

What changed

Price revealed

Industry Experience Cloud editions (Banking, Insurance, Healthcare, Retail, Government) now show $225/user/month pricing (previously Contact Sales only)

Plan removed

CX Cloud Elevate plan ($115/user/month) discontinued

Plan renamed

CX Cloud Essentials renamed to CX Cloud Voice Essentials

Price increase

CX Cloud Voice Essentials (formerly Essentials) increased from $85 to $105 per user/month (24% increase)

Price increase

CX Cloud Elite increased from $145 to $165 per user/month (14% increase)

Before and after

Jan 1, 2025 vs Apr 13, 2025

Pulse.

100%

Change 1 of 5 · price revealed

Industry Experience Cloud editions (Banking, Insurance, Healthcare, Retail, Government) now show $225/user/month pricing (previously Contact Sales only)

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Q4 2024 · Talkdesk Reduces Uptime SLA from 100% to 99.999% Across Multiple Experience Cloud Editions Talkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors · Q4 2025

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