Pricing change·Jan 5 → Apr 1, 2024·Q1 2024·Sales & Customer Relationship Management (CRM)

Talkdesk Introduces CX Cloud Digital Essentials Plan at $85/User/Month Amid Significant Price Increases Across Other Plans

TalkdeskPricingFeature removedNew planNew add-onPrice increaseAdd-on change

What changed

Feature removed

AI Trainer removed from CX Cloud Essentials plan

Feature removed

Guardian Starter removed from CX Cloud Essentials plan

New plan

CX Cloud Digital Essentials plan introduced at $85/user/month, focused on digital customer engagement including chat, email, SMS, and social channels

Feature removed

Guardian removed from CX Cloud Elite plan

Feature removed

Customer Experience Analytics Starter removed from CX Cloud Essentials plan

New add-on

Talkdesk Autopilot for Banking introduced as additional add-on for Financial Services Experience Cloud for Banking

Feature removed

Knowledge Management removed from CX Cloud Essentials plan

Feature removed

Agent Assist Starter removed from CX Cloud Essentials plan

New add-on

Talkdesk Autopilot for Healthcare introduced as additional add-on for Healthcare Experience Cloud for Providers

New add-on

Talkdesk Autopilot for Insurance introduced as additional add-on for Financial Services Experience Cloud for Insurance

Feature removed

Virtual Agent removed from CX Cloud Essentials plan

Price increase

CX Cloud Elevate plan increased from $95/user/month to $115/user/month (21% increase)

Price increase

CX Cloud Elite plan increased from $125/user/month to $145/user/month (16% increase)

Price increase

CX Cloud Essentials plan increased from $75/user/month to $85/user/month (13% increase)

Add-on change

Agent Assist add-on renamed to Talkdesk Copilot across all Experience Cloud editions

Jan 5, 2024 vs Apr 1, 2024

Pulse.

100%

Change 1 of 16 · feature removed

AI Trainer removed from CX Cloud Essentials plan

See the before/after screenshots and every marked-up change.