Talkdesk Consolidates Industry Experience Clouds into Unified Offering, Streamlining Pricing Across Multiple Sectors
What changed
Business Intelligence (Explore) removed from Digital Essentials plan (remains in Voice Essentials)
Quality Management removed from Voice Essentials plan
Conversations Mobile App removed from Voice Essentials plan
Studio Functions removed from Voice Essentials plan
Proactive Outbound Engagement removed from Elite plan
Feedback removed from Digital Essentials plan
Automation Designer removed from Voice Essentials plan
Digital Access for Essentials add-on option removed from Voice Essentials plan
Conversations Mobile App removed from Digital Essentials plan
Industry Experience Clouds consolidated from separate editions per industry into single unified offering covering Financial Services, Insurance, Healthcare, Retail, Travel & Hospitality, Utilities, Commercial Services, and Government (custom-priced)
Quality Management removed from Digital Essentials plan
Feedback removed from Voice Essentials plan
Workspace Designer removed from Voice Essentials plan
Before and after
Oct 9, 2025 vs Jan 2, 2026Business Intelligence (Explore) removed from Digital Essentials plan (remains in Voice Essentials)
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- Q3 2024·packagingTalkdesk Removes Agent Assist Add-On from Elite Plan, Reducing Options to Three
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